Builder App
Support
Direct access to documentation and help channels from inside the Builder App.
Overview
Support gives you direct access to documentation and help channels without leaving the Builder App.
Go to Support in the side menu.
Submit a support ticket
- Scroll to the ticket form (or click Create Ticket at the top of the page).
- Fill in:
- Subject (required)
- First / Last Name (required, pre-filled from your account)
- Email (required)
- Phone (optional)
- Message (required)
- Attach files if useful.
- Submit.
Track your tickets
Your submitted tickets are listed on the Support page with a status badge. Click any ticket to open its detail view and see replies.
Documentation
Click View Documentation on the Support page to open the full docs site in a new tab.
:::tip Include specifics in your ticket message — which Connector, Agent, or Autotask is involved, and what you expected vs. what happened — so support can help faster. :::