Instant WhatsApp

Overview

Instant WhatsApp connects your WhatsApp Business account to Opsfly the fast way — no Meta developer app, no webhook setup, no manually copying access tokens or secrets. You just sign in.

Once connected, incoming WhatsApp messages reach Opsfly the moment a customer sends them — there's no delay and nothing to refresh.

What you can do with it

Reply to customer messages with text, images, audio, video, documents, or stickers
Send quick-reply buttons or a scrollable list of options (e.g. "Choose a size")
Send a button that opens a link (e.g. a payment page or order tracking page)
Share your store location as a map pin
React to a customer's message with an emoji
Share contact cards
Mark messages as read

Connect Instant WhatsApp

Go to Connectors in the side menu.
Click Add, then choose Instant WhatsApp.
Click Connect with Meta and sign in through the popup window.
Pick the WhatsApp Business number you want to connect and approve access.
Click Save Connector — you're done.

:::tip Regular WhatsApp connections normally involve building a Meta developer app, registering a webhook, and manually retrieving an access token and app secret. Instant WhatsApp skips all of that — the whole connection happens in the popup. :::

Good to know

:::warning WhatsApp only allows free-form replies within 24 hours of a customer's last message. After that window closes, you can only reach them again using a pre-approved message template — a normal reply will fail. Ask your Meta Business Manager admin about setting up templates for order confirmations, shipping updates, or reminders that need to go out after the window closes. :::

Next steps

With Instant WhatsApp connected, recruit an Agent to handle conversations automatically, or build an Autotask around specific replies.